Our primary aim is to provide customers with the very best level of service that can be expected. Our goal is your complete satisfaction and to achieve this we are committed to our Customer Care Policy for all customers regardless of size.
- Deal with customers honestly, fairly and politely
- Be trustworthy and reliable and respect confidentiality
- Consider the customer’s needs and environment and provide the appropriate advice and products
- Keep appointments on time and respond quickly and in a helpful manner
- Arrive and finish at the agreed times
- Look professional, wearing the appropriate clothing, which should always be clean and presentable
- Always be efficient and effective to ensure best value for the customer
- Always deliver what we say we will, with minimum disruption
- Meet our deadlines and keep the customer informed of progress
- When we cannot provide exactly what someone wants, be innovative and suggest alternatives
- Apologise if things go wrong and do our best to put things right
- Listen to feedback, act on it and respond
- Keep customers informed of new and improved services available
